Find out what your shop is leaving on the table.

In a few minutes you'll see what's sitting in your own shop system: declined work worth chasing, customers who drifted, and where to start. Free, in your browser, and you keep the findings.

100% freeFiles stay in your browserYou keep the findings

Bring your shop's numbers.

Export a customer list and a declined-jobs report from your shop system (Tekmetric, Shopmonkey and Mitchell 1 can all export to CSV) and drop them here. The files stay in your browser. We show you which columns we read before anything is counted.

Choose the customer list (CSV)

Customers with last visit date, visit count and total spent.

Choose the declined jobs (CSV)

Declined or deferred work with the job, date and amount.

Average repair order ($), used only if the customer list has no spend column

Or, without exports

Three numbers you know roughly. Good enough for a first look; the exports give a real one.

Customers on file

Not seen in 12+ months

Declined work in the last 12 months ($)

Average repair order ($)

Here's what's sitting in your system.

Could come back in the next 90 days · estimate, upper bound

$0

Declined work on file, last 12 months

$0

Customers who drifted

0

Average repair order

$0

Biggest single declined job

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How the estimate works. Arithmetic on your own numbers with two rates you can move, down to zero. It is an estimate and an upper bound, not a promise: a customer with declined work may also be in the drifted group, and the two files are not joined.

Share of declined dollars that come back 20%

Share of drifted customers who book 10%

Where to start

Want to go through it together? Fifteen minutes, your numbers on screen, and an honest answer on whether they're worth chasing.

Include this summary in the request. It carries the numbers above, the biggest job's name and vehicle, and your most-declined job.

Start over · Back to Cruz

Walkthrough requested.

Run the audit anyway · Back to Cruz